Verbal Communication Skills

What are communication skills? Depends on the two parties communicating. I so do not know sign language therefore it wold be very difficult to communicate with someone deaf or mute.  However I do have the ability to speak which enables me to communicate with those who are able to speak and hear.  There are many instances when just being able to hear and speak is not enough we need that special touch that ability to not just hear the other person, but to actually listen to what he/she might have to say.  If you sit down and turn on the radio just because it is loud enough that even your neighbor can hear it, doesn't necessarily mean you are listening to it you might be planning what you will cook for dinner so even if your favorite song is playing your mind is in the kitchen.  To demonstrate your communication skills you need to block out distractions when trying to communicate.  An open mind is very necessary and also the desire to receive the message being conveyed.  In practicing good communication skills you must be able to observe and interpret body language.  Sometimes the person talking to you  is upset or nervous and cannot verbalize to the best of their desire what they need or want to say. Good communication skills involves controlling your emotions if you work in a department store and a customer comes in angry you need to understand the customer is not necessarily angry at you most probably the problem is the merchandise and the customers day was set off b the situation.  This is an example of a case where you put to work your listening skills and try to the best of your ability to make this story have happy ending.  If you feel your emotions are in danger of taking the best of you then get someone else to help the customer by politely saying, "I would like you to walk out of here happy let me get some one who can help you out with that.

Proper ways to write.

Writing is the easiest thing to do: last night i got hungry so i went to the frige to get me a cup of milk and then i couldn't sleep so i decide to watch some t.v  then i bla bla bla... Notice anything wrong? plenty, writing is not just about using the alphabet and jotting down whatever pops into your head. To write good you must organize your ideas.  A fair amount of knowledge in grammar is also necessary.  Not only are this necessary in a job this are a must. Especially if you work for an office. In an office you also need to know which type of format to use for a letter. A business letter is very different from a personal letter, In e-mail there's also a different format.  Think it's important to add fancy vocabulary words in a professional letter?  Guess again, unless you are turning in a term paper, your writing needs to be understandable, short, and sweet. This I learned today.

customer service

"A chain is only as strong as its weakest link".  Ever heard that expression?  Well I came across it curiously as I was preparing a project for my church. And it clicked. How funny life is that we can apply things unto our personal ,professional,social and spiritual life.  This goes to show how everything is connected and tied together just like a chain, you probably expect me to start writing about my spiritual experiences but as divine as they are it would be unprofessional. I wish to connect this phrase with a profession at this time. Lets say that the chain is a company. Let's pretend I am its weakest link. I am a female and men say females have emotional instability one day I can be very sweet and understanding and the next I can be throwing my house  out the window. Well non of these should affect my performance at work. Remember leave your dirty laundry t home. We must leave our troubles at home and prepare mentally and emotionally for what is needed from us at work. To provide good customer service we must be sincere no matter what the customer is like we must show respect and courtesy.  Remember "Pretty Women" How would one know how a customer can affect a company, always treat a customer like if he/she were the king/queen of England. Sincerity means to try to understand what the customer wants, to try to provide the services or the resources for the customer to acquire what he/shed needs. For all we know the customer might have been all around town frustrated and angry because he/she did not find what was needed and here we are sitting in a well ventilated place doesn't cost much to go to a a shelf, to make a phone call ,or to write on a piece of paper information for the customer. Remember one can bring dozens in by just putting a good word. And better yet your name and picture could end up on that Employee of the year board.