Managing records

Managing records is knowing what needs to be filed and what needs to be discarded.  What needs to be filed is not just placed in a basket, it is organized in a specific manner.  What needs to be filed is filed for a reason. Documents are filed to obtain backup  for certain reasons, i.e. for legal matters,  financial reasons, for historical purposes,and for daily operations.
When managing documents one must take special precautions.  You would think that it is just tucked in on the file by the first letter according to the alphabet.  Well it makes sense, but what if there are five Mary Wilson, or 7 Harold and Sons Inc..  There is more depth involved in filing.  Yes the alphabet is used but there are other rules like for example; did you know that a file with a number is filed before the letter A?  And did you know that number 5 would be filed before roman numeral V? yes and don't get me started on government documents they are a little more challenging.
We also have different types of record storage systems, just to give an example we have your regular filling cabinets, you know  that grey,  four drawer, metallic thing, it is called a vertical file system.  There is another form of storage the one you see in a doctor's office or a clinic this type of storage is called open shelf filing system.

Global Communication Skills

Technology is so advanced, it used to be that a mail man would carry any messages, memos, reminders, love letters. Now we text, tweet,Skype wow! "I do love Skype". Businesses are the ones who benefit the most, now they can hold meetings with people from other countries without any member leaving his or her country. It is truly amazing what we have accomplished and exciting to think what we are yet to accomplish.  We do however need to hang on to our values and principals, ethics are still very important.  We are not in a cave where we can speak loudly and answer the phone without worrying that we are having lunch and invading someone space or meal by being loud and inconsiderate.  Remember, with with great powers comes great responsibilities.  Using our technology requires that we be responsible.  For example; When using the web, we cannot go shopping on company time with the company equipment, we should not use company time to get caught up on our social life. we should not put our selves or our company in danger by being irresponsible with our passwords. And don't forget next time you go to a meeting or a seminar the person talking put a lot of time and effort into the program so be courteous and pay attention don't play with your phone/tablet or try to catch up on your e-mails at this time if it is something urgent excuse yourself and step outside, better yet turn off your gadgets before you enter the room. Remember play responsibly!

Verbal Communication Skills

What are communication skills? Depends on the two parties communicating. I so do not know sign language therefore it wold be very difficult to communicate with someone deaf or mute.  However I do have the ability to speak which enables me to communicate with those who are able to speak and hear.  There are many instances when just being able to hear and speak is not enough we need that special touch that ability to not just hear the other person, but to actually listen to what he/she might have to say.  If you sit down and turn on the radio just because it is loud enough that even your neighbor can hear it, doesn't necessarily mean you are listening to it you might be planning what you will cook for dinner so even if your favorite song is playing your mind is in the kitchen.  To demonstrate your communication skills you need to block out distractions when trying to communicate.  An open mind is very necessary and also the desire to receive the message being conveyed.  In practicing good communication skills you must be able to observe and interpret body language.  Sometimes the person talking to you  is upset or nervous and cannot verbalize to the best of their desire what they need or want to say. Good communication skills involves controlling your emotions if you work in a department store and a customer comes in angry you need to understand the customer is not necessarily angry at you most probably the problem is the merchandise and the customers day was set off b the situation.  This is an example of a case where you put to work your listening skills and try to the best of your ability to make this story have happy ending.  If you feel your emotions are in danger of taking the best of you then get someone else to help the customer by politely saying, "I would like you to walk out of here happy let me get some one who can help you out with that.

Proper ways to write.

Writing is the easiest thing to do: last night i got hungry so i went to the frige to get me a cup of milk and then i couldn't sleep so i decide to watch some t.v  then i bla bla bla... Notice anything wrong? plenty, writing is not just about using the alphabet and jotting down whatever pops into your head. To write good you must organize your ideas.  A fair amount of knowledge in grammar is also necessary.  Not only are this necessary in a job this are a must. Especially if you work for an office. In an office you also need to know which type of format to use for a letter. A business letter is very different from a personal letter, In e-mail there's also a different format.  Think it's important to add fancy vocabulary words in a professional letter?  Guess again, unless you are turning in a term paper, your writing needs to be understandable, short, and sweet. This I learned today.

customer service

"A chain is only as strong as its weakest link".  Ever heard that expression?  Well I came across it curiously as I was preparing a project for my church. And it clicked. How funny life is that we can apply things unto our personal ,professional,social and spiritual life.  This goes to show how everything is connected and tied together just like a chain, you probably expect me to start writing about my spiritual experiences but as divine as they are it would be unprofessional. I wish to connect this phrase with a profession at this time. Lets say that the chain is a company. Let's pretend I am its weakest link. I am a female and men say females have emotional instability one day I can be very sweet and understanding and the next I can be throwing my house  out the window. Well non of these should affect my performance at work. Remember leave your dirty laundry t home. We must leave our troubles at home and prepare mentally and emotionally for what is needed from us at work. To provide good customer service we must be sincere no matter what the customer is like we must show respect and courtesy.  Remember "Pretty Women" How would one know how a customer can affect a company, always treat a customer like if he/she were the king/queen of England. Sincerity means to try to understand what the customer wants, to try to provide the services or the resources for the customer to acquire what he/shed needs. For all we know the customer might have been all around town frustrated and angry because he/she did not find what was needed and here we are sitting in a well ventilated place doesn't cost much to go to a a shelf, to make a phone call ,or to write on a piece of paper information for the customer. Remember one can bring dozens in by just putting a good word. And better yet your name and picture could end up on that Employee of the year board.

Leader, What is a leader? Is it someone who puts on a florescent hat and stands in a commanding position pointing at a task to be done? No a leader is someone that is aware of a task that needs to be done. A leader takes off his suit coat, rolls up his selves and  seeks assistance to complete a task. A leader is not afraid to admit when he needs help, and does not bail out leaving the work for others. A leader is humble but daring, gentle but quick, calm but ready for battle. Being a leader is something that sounds fascinating because of bragging rights or better pay, but behind the curtain is a puzzle that needs solving whether it takes hours or years. We should not be afraid to step up but we should always be aware that if we step up it is because we plan to see this challenge to the end and beyond the outcome will make you a great leader or "not". Like Sponge Bob says "I'm ready, I'm ready, I'm ready".

Ethics at work.

Ethics: what is this ? does it have something to do with manners? Is this about what is right and wrong or is this a topic for snobby high-class people?  Well I've learn that ethics is not manners but is related to manners because it is a guideline as to how to approach certain events in life for example if you area at work and you started on your task immediately but your co-worker who is suppose to work with you on this assignment has family issues. So you are doing your best and finish when your boss comes in He is so excited that he offers a gift card for 100 dollars just for doing this job quickly. the gift card is for both of you to share.  You do not want to get your coworker in trouble so you just smile and agree. Well ethics is when your co-worker says, I have been having problems sat home and my partner has been doing all the assignment so I will forfeit to the gift card and want to also congratulate my partner on the job well done.  Ethics is not about what is right or wrong, but rather how your actions affect those around you. Finally Ethics is not only for the high class Every human being has a responsibility tho mankind weather poor or rich. We have an obligation to analyze what we do and how it affects us, the people around us and our home, Planet Earth.